How long does it take for the funds to arrive?

The wire payment has not arrived. How long does it take for the funds to arrive?

Funds are subject to the cut-offs and timelines of the sending bank used by your customer and the clearing system for the given currency.

Once the funds arrive at your Paynode Account, they are credited to your account in the timeline shown below, provided they are referenced correctly by your customer.

Local Currency	Money Arrives
EUR (SEPA)	SEPA payments typically arrive on the same or the next day, depending on the bank used to send the payment. Once received the funds are immediately applied to your balance.
USD (ACH or Fedwire)	If we receive the funds before 5 pm EST, the payment lands on the same day. After this time, payments arrive the following day. This is true for all US banking days.
CAD (EFT)	Payments usually arrive on the next working day.
GBP (Faster payments)	Funds issued by approved senders arrive in the Paynode account in seconds, 24/7.

NOTE: SWIFT wires arrive within an hour.

If the payment has not arrived within the expected timeframe, please consider the following:

Are there external factors, such as a public holiday, that may have delayed the payment?

Check that your (beneficiary) bank details match the details in the payment confirmation.
Check that the correct IBAN/BIC or ABA/Account/Routing numbers were used for the transfer sent.
Check that your client and your client’s bank are located within the supported countries and regions for sending payments.

Any funds received from a payor or bank outside of the supported locations will be rejected and returned. Additionally, payments sent from crypto-currency platforms may be delayed or declined.

Still, need help?

The support we can provide for locating payments depends on the payment route - SWIFT (priority) or Regular (local) - and the provided tracking information.

All payments are managed and tracked by the sending bank. Therefore, have your client provide you with one of the following information to help locate the wire payment.

Below is a list of the tracking information or proof of payment (POP) that we require.

The trace information can tell us when the money left the sending bank, how it was sent, and how much it was.

SWIFT (priority) payments

SWIFT GPI screenshots
MT103 - this is a standardized SWIFT payment message. It is accepted as proof of payment and includes all payment details such as date, amount, currency, sender, and recipient
UETR Reference - this is a unique reference associated with each payment that is kept and shared by each bank involved in the payment

Regular (local) payments

Have your client provide you with a trace id, which shows that the funds have left the sender´s account.

Fedwire - request the proof of payment containing the IMAD/OMAD number.
ACH - request the ACH transaction trace number.
Faster Payments - request the Confirmation of Payment.
SEPA – request a trace id.

Offer Multiple Payments Options

Request Payments Offering Multiple Payment options

When requesting payments through Paynode, you have the option to offer different payment options in a single payment request.

By offering multiple payments options you can:

Give your clients a flexible checkout experience by allowing them to choose their preferred payment method. This removes friction or the need to confirm a payment method prior to requesting payment.
Streamline the payment process by reducing the number of touchpoints back and forth between you and the client. For example: you can secure payment via a credit card hold and provide client with wire payment instructions all within a single & secure payment link.

How to manage multiple payment requests

WIRE PAYMENTS

- If the payment is received via wire, mark the payment as "Paid by wire" and release the credit card hold

Step 1.

Step 2.

C APTURING CREDIT CARD HOLD

- If your customer decides to pay you via credit card, capture the credit card payment via "Capture Hold"

TRACK THE STATUS OF YOUR PAYMENT

- Under the Incoming payment page you can get an overview on the status of your payment. To learn more, please click the link above.

STATUSES AND FLAGS

- If you want to learn more about the different statuses and flags, please click the link above.

Instant payments

Initiate an Instant Payment Request

In order to receive an Instant Payment, you must first start by creating an Instant Payment Request that you send to another Avinode or Schedaero Member who has Paynode. Instant Payment Requests can be paid 24/7/365, freeing you from traditional banking hours and constraints.

Go to the Payments Tab - Request Payment - Payment method Instant payment

Watch this video to get a quick overview of how Instant Payment Requests work

Important Notes

In the Account Console, Instant Payments will show as Transfers.
You can also share the Payment ID - when needed.

Learn more about Instant Payments

How to Pay an Instant Payment Request.

How to Create a Payment Request

Creating a Payment Request is the first step to getting paid.

Overview

A Payment Request includes information about

Your customer
The payment method
The amount(s) to be charged
The trip itinerary
Terms and conditions and Cancellation Policy

You can Save your work as you go. Click Publish when it is ready to send.

Step by Step

1. Click on Payments→ Choose Incoming→Request Payment

2. Fill in your customer's details

Note: you can send a payment request to multiple email addresses. Simply separate the different emails by a comma.

3. Select the payment method

4. Add the amount(s) to be charged

5. Add the trip itinerary details (a minimum of one leg is required)

6. Add your documents

7. Finish

When you’re happy with all the details, just click Publish.

If you’re not yet ready, no problem! Just click Save.

Credit Cards

How to place a credit card payment:

In order to place a credit card capture, go to the Payment Request form.

When you select “Credit Card” as the Payment method in the Payment Request, you will be presented

with two options:

Capture payment immediately
- Once the card details are submitted for processing, Paynode will immediately capture the funds and complete the transaction.
Hold payment for 6 days
- Once the card details are submitted for processing, Paynode will authorize the charge but not capture the funds.

Once the credit card has been authorized and a capture has been placed on a card, this will be reflected in the Incoming payments list. The status will say “Payment Confirmed”.

NOTE: Credit card payment will disburse to your Currency Account when“Confirm Services Rendered” is confirmed.

For Credit cards, processing fees will apply.

Credit Card Holds

What is a credit card hold?

When you secure funds using a credit card hold (also called an authorization), it means that amount is rendered unavailable to the cardholder until you release the hold or until that amount is captured (charged to the card).

Holds on Paynode are valid up until 6 days. After 6 days they are automatically cancelled.

How to place a hold on a credit card:

In order to place a hold (authorization) on a credit card, go to the Payment Request form.

When you select “Credit Card” as the Payment method in the Payment Request, you will be presented with two options:

Capture payment immediately
1. Once the card details are submitted for processing, Paynode will immediately capture the funds and complete the transaction.
Hold payment for 6 days
1. Once the card details are submitted for processing, Paynode will authorize the charge but not capture the funds.

Once the credit card has been authorized and a hold has been placed on a card, this will be reflected in the Incoming payments list. The status will say “Hold authorized”.

When you expand the transaction to see the further detail, you will have two options.

Capture hold
1. This means that you want to complete the transaction on the credit card. The funds will then process and settle just like with a normal card transaction.
Release hold
1. This means that you want to release the hold. If you do so, the hold will disappear from the cardholder’s statement, and you will not be able to capture the funds without placing a new hold on the card. If you wish to place a new hold, the same Payment Request can be used, or you can create a new one. If you do not want to place a new hold on the card, you can void the Payment Request.

NOTE: If no action has been taken after 6 days, the hold will be automatically released.

Get paid from an external quoting system

Paynode is exclusively designed for our members, to get paid in a fast and secure way - even when using your own quoting system.

How to request a payment when I'm using an external quoting system?

Paynode can be used even when you are quoting from your own system. To always keep you and your team in the loop, we will send you a notification as soon as the payment arrives to your account.

As a first step, start by adding you wire instructions to your quote/invoice system and save them as default. You can find your wire details in Paynode under Payment - Wire Instructions.

Whenever you want to request a payment for your trip, go to Paynode and select Request Payment and input your customer details. The request will include:

- Your customer details

- Payment method and currency for you to select

- Amount(s) to be charged

- Trip itinerary

- Terms and conditions

- Cancellation Policy

You can add your policies as Documents, and you have the option to add a personalized message to be shown to your client. Once the payment is received you will get an instant notification to confirm that the funds has arrived.

If you select Instant Payment, note that your customer need to be a Paynode member. In that case, you will see a Paynode badge next to the requesters name. This means your customer is in the network, and you can send them an Instant Payment request to get paid within seconds.

Is your customer missing the badge? Invite them to the Paynode network!

Local Payment Methods

Receive funds locally - Get paid in a local currency, via local banks - faster and cheaper for your end clients.

Enable your customers to pay you through local banks, using local payment rails.

Local payment options have a same-day or next-day turnaround if received after the cutoff time for the currencies indicated below.

USD (ACH and Fedwire)
EUR (SEPA)
GBP (UK Faster Payment)
CAD ( EFT)

Watch the video to learn how to include the new bank accounts on your invoices/wire instructions.

Get paid from Schedaero or Trip Manager

Exclusively designed for our members to get paid fast and secure. Use one simple workflow to request, track and secure payments worldwide.

How to request a payment from my Schedaero or Trip Manager workflow?

Paynode allows you to initiate a payment request based on your quote details, directly from your workflow. You can choose to present your customer with multiple payment options.

To always keep you and your team in the loop, we will send you a notification as soon as the payment arrives to your account.

Start by opening your quote, and prepare what payment options you want to include. Choose from Wire transfer, Credit Card or Instant Payment.

By requesting a payment directly from your quote details all customer information will be pre-filled, no double entry is needed. The request will include:

- Your customer details

- Payment method and currency for you to select

- Amount(s) to be charged

- Trip itinerary

- Terms and conditions

- Cancellation Policy

You can add your policies as Documents, and you have the option to add a personalized message to be shown to your client. Once the payment is received you will get an instant notification to confirm that the funds has arrived.

If you select Instant Payment, note that your customer need to be a Paynode member. In that case, you will see a Paynode badge next to the requesters name. This means your customer is in the network, and you can send them an Instant Payment request to get paid within seconds.

Is your customer missing the badge? Invite them to the Paynode network!

Receive Wire Transfers from these Supported Countries

Funds can be received from these countries

This page outlines all the countries and territories where you can collect wire payments from. Both the payor & payor's bank need to be geographically located within one of these supported countries or territories.

The supported countries and regions represent where a payer and payer's bank need to be geographically located in order to send a payment to a Paynode member.

Any wire transfer created with a payer outside of our supported locations will fail automatically by our payment solution provider through their transaction monitoring system.

If funds are sent from a bank account, or if the sender is geographically located outside of the supported countries/regions, the funds will be rejected.

Note: This only applies to wire transfers. *Credit card payments and Instant Payments are not affected.

Supported locations:

Åland Islands (ALA)	Gibraltar (GIB)	Palau (PLW)
Algeria (DZA)	Greece (GRC)	Philippines (PHL)
Andorra (AND)	Greenland (GRC)	Pitcairn (PCN)
Angola (AGO)	Grenada (GRD)	Poland (POL)
Anguilla (AIA)	Guadeloupe (GLP)	Portugal (PRT)
Antigua and Barbuda (ATG)	Guernsey (GGY)	Puerto Rico (PRI)
Argentina (ARG)	Guinea (GIN)	Qatar (QAT)
Armenia (ARM)	Heard Island and McDonald Islands (HMD)	Republic of the Congo (Brazzaville) (COG)
Aruba (ABW)	Hong Kong (HKG)	Réunion (REU)
Australia (AUS)	Hungary (HUN)	Romania (ROU)
Austria (AUT)	Iceland (ISL)	Rwanda (RWA)
Azerbaijan (AZE)	India (IND)	Saint Berthélemy (BLM)
Bahrain (BHR)	Indonesia (IDN)	Saint Helena, Ascension and Tristan (SHN)
Bangladesh (BGD)	Ireland (IRL)	Saint Martin (French part) (MAF)
Belgium (BEL)	Isle Of Man (IMN)	Saint Pierre and Miquelon (SPM)
Belize (BLZ)	Israel (ISR)	San Marino (SMR)
Benin (BEN)	Italy (ITA)	São Tomé and Principe (STP)
Bermuda (BMU)	Japan (JPN)	Saudi Arabia (SAU)
Bhutan (BTN)	Jersey (JEY)	Serbia (SRB)
Bolivia (BOL)	Kazakhstan (KAZ)	Seychelles (SYC)
Bonaire, Sint Eustatius and Saba (BES)	Kenya (KEN)	Sierra Leone (SLE)
Bosnia-Herzegovina (BIH)	Kiribati (KIR)	Singapore (SGP)
Bouvet Island (BVT)	Kosovo (KOS)	Slovakia (SVK)
Brazil (BRA)	Kuwait (KWT)	Slovenia (SVN)
British Indian Ocean Territory (IOT)	Kyrgyzstan (KGZ)	Solomon Islands (SLB)
British Virgin Islands (VGB)	Lao People's Democratic Republic (LAO)	South Africa (ZAF)
Brunei Darussalam (BRN)	Latvia (LVA)	South Georgia and the South Sandwich Islands (SGS)
Bulgaria (BGR)	Lesotho (LSO)	South Korea (KOR)
Cameroon (CMR)	Liberia (LBR)	Spain (ESP)
Canada (CAN)	Liechtenstein (LIE)	Sri Lanka (LKA)
Cape Verde (CPV)	Lithuania (LTU)	St Kitts & Nevis (KNA)
Cayman Islands (CYM)	Luxembourg (LUX)	St Lucia (LCA)
Chad (TCD)	Macau (MAC)	St Maarten (SXM)
Chile (CHL)	Macedonia (MKD)	St. Vincent and the Grenadines (VCT)
China (CHN)	Madagascar (MDG)	Suriname (SUR)
Christmas Island (CXR)	Malawi (MWI)	Svalbard and Mayen (SJM)
Cocos (Keeling) Islands (CCK)	Malaysia (MYS)	Swaziland (SWZ)
Comoros (COM)	Maldives (MDV)	Sweden (SWE)
Cook Islands (COK)	Malta (MLT)	Switzerland (CHE)
Costa Rica (CRI)	Marshall Islands (MHL)	Taiwan (TWN)
Côte D'Ivoire (CIV)	Martinique (MTQ)	Thailand (THA)
Croatia (HRV)	Mauritania (MRT)	Timor-Leste (TLS)
Curacao (CUW)	Mauritius (MUS)	Togo (TGO)
Cyprus (CYP)	Mayotte (MYT)	Tokelau (TKL)
Czech Republic (CZE)	Micronesia (FSM)	Tonga (TON)
Denmark (DNK)	Monaco (MCO)	Tunisia (TUN)
Djibouti (DJI)	Mongolia (MNG)	Turkey (TUR)
Dominica (DMA)	Montenegro (MNE)	Turks & Caicos (TCA)
Ecuador (ECU)	Montserrat (MSR)	Tuvalu (TUV)
Egypt (EGY)	Namibia (NAM)	United Arab Emirates (ARE)
Equatorial Guinea (GNQ)	Nauru (NRU)	United Kingdom (GBR)
Estonia (EST)	Nepal (NPL)	United States (USA)
Falkland Islands (Malvinas) (FLK)	Netherlands (NLD)	United States Minor Outlying Islands (UMI)
Faroe islands (FRO)	Netherlands Antilles (ANT)	Uruguay (URY)
Fiji (FJI)	New Caledonia (NCL)	Uzbekistan (UZB)
Finland (FIN)	New Zealand (NZL)	Vatican City State (Holy See) (VAT)
France (FRA)	Niger (NER)	Vietnam (VNM)
French Guiana (GUF)	Niue (NIU)	Wallis and Futuna (WLF)
French Polynesia (PYF)	Norfolk Island (NFK)	Zambia (ZMB)
French Southern Territories (ATF)	North Mariana Islands (MNP)
Gabon (GAB)	Norway (NOR)
Gambia (GMB)	Oman (OMN)
Georgia (GEO)	Papua New Guinea (PNG)
Germany (DEU)	Paraguay (PRY)

Supported Currencies

Payment Request Statuses and Flags

Payment Request Statuses

A payment request status indicates where it is in its life cycle.

⚪ DRAFT	The payment request has been created, but not yet published. It cannot yet be viewed by payors.
🔵 OPEN	The payment request has been published and there is a link that can be shared with payors. The payment request email has been sent if there was an address entered in the “Send to” field.
🟢 PAID	The payment request is considered to be paid and no more funds are expected to be recorded on it.
⚫ VOIDED	Payment requests can only be voided manually, and they can only be voided when there are no funds recorded as received on them.

Payment Request Flags

Flags notify you of important and time-sensitive information on a payment request.

🟨 CONFIRM SERVICES	The time frame for confirming services rendered is active, and the member needs to confirm services rendered in order to have the captured funds disbursed to their Paynode account.
🟥 FRAUD CHECK	The flow of funds is paused while a potential fraud issue is being investigated.
🟩 HOLD AUTHORIZED	The payment request contains a card hold that is valid for more than 2 days.
🟥 HOLD EXPIRED	The payment request contains a card hold that has expired.
🟨 HOLD EXPIRING	The payment request contains a card hold that is expiring within the next 2 days.
🟥 PAUSED	The movement of funds has been temporarily paused.
🟨 PAYMENT FAILED	Attempts by the payor to pay by card have not been successful.
🟨 REFUND REQUESTED	The member has requested a full or partial refund for the payment request and the refund is being processed.
🟥 SANCTION CHECK	The flow of funds has been paused while a passenger is undergoing a check for potential sanctions.

Get paid from Avinode Trips Selling

Exclusively designed for Avinode members to get paid fast and secure. Use one simple workflow to request, track and secure payments worldwide.

How to request a payment from my Avinode workflow, when working in Trips Selling?

You can initiate a payment request based on your trip details, directly from your workflow. All details are pre-populated in to your payment request, no double entry is needed.

To always keep you and your team in the loop, we will send you a notification as soon as a payment arrives to your account.

Start setting up your payment request by opening the specific trip in Trips Selling, and click "Request Payment".

You will be presented with an overview of your request, where you can view and edit any pre-filled information. The request will include:

- Your customer details

- Payment method and currency for you to select

- Amount(s) to be charged

- Trip itinerary

- Terms and conditions

- Cancellation Policy

You can add your policies as Documents, and you have the option to add a personalized message to be shown to your customer.

Once the payment is received you will get an instant notification to confirm that the funds has arrived.

Want to get paid instantly?

If your customer is a Paynode member, you can request to get paid instantly using Instant Payment as payment method. In Trips Selling, you will see a Paynode badge next to the requesters company name.

This means you can send them an Instant Payment request, and get paid within seconds. Simply choose Instant Payment as payment method and publish your request.

Is your customer missing the badge? Invite them to the Paynode network!

Get paid from Avinode Trips Buying

Exclusively designed for Avinode members to get paid fast and secure. Use one simple workflow to request, track and secure payments worldwide.

How to request a payment from my Avinode workflow, when working in Trips Buying?

You can initiate a payment request based on your trip details, directly from your workflow. All details are pre-populated in to your payment request, no double entry is needed.

To always keep you and your team in the loop, we will send you a notification as soon as the payment arrives to your account.

Start setting up your payment request by opening the specific trip in Trips Selling, and click "Request Payment".

You will be presented with an overview of your request, where you can view and edit any pre-filled information. The request will include:

- Your customer details

- Payment method and currency for you to select

- Amount(s) to be charged

- Trip itinerary

- Terms and conditions

- Cancellation Policy

You can add your T&C's or policies as Documents, and you have the option to add a personalized message to be shown to your client.

Once the payment is received you will get an instant notification to confirm that the funds has arrived.

Wires or Bank Transfers

With your currency accounts, you can receive payments through local bank transfers and international wires.

How to request a Wire Transfer payment

How to request a payment by Wire Transfer from the Payment Request page.

Publish a Request

Select “Wire Transfer” as the Payment Method in the Payment Request form. Keep in mind that the payor must be within the supported countries and regions for sending payments.
Select which currency you would like to receive. Paynode will attach the relevant wire instructions for the selected currency, including local payment instructions when applicable.
You can click on Wire Instructions to expand and see which instruction will be included.

A unique reference will be created for the payor to use. It is the first 8 characters of the Payment ID.
You have the option to include T&Cs and Cancellation Policy if you want
Click on Publish

The Payor Side

The payor will receive an e-mail with the payment request and wire instructions.

Payment received

When funds hit your account, your account console admin(s) will receive a notification that the funds have been received.
At that point, you can mark the payment request as paid.

Automatically add a percentage increase or decrease per payment method

Under company settings you have the option to add an automatic percentage adjustment to be applied per payment method. This adjustment could be a percentage increase or percentage decrease.