Payment Request Statuses
A payment request status indicates where it is in its life cycle.
The payment request has been created, but not yet published. It cannot yet be viewed by payors.
The payment request has been published and there is a link that can be shared with payors.
The payment request email has been sent if there was an address entered in the “Send to” field.
The payment request is considered to be paid and no more funds are expected to be recorded on it.
|Payment requests can only be voided manually, and they can only be voided when there are no funds recorded as received on them.
Payment Request Flags
Flags notify you of important and time-sensitive information on a payment request.
|🟨 CONFIRM SERVICES
The time frame for confirming services rendered is active, and the member needs to confirm services rendered in order to have the captured funds disbursed to their Paynode account.
| 🟥 FRAUD CHECK
The flow of funds is paused while a potential fraud issue is being investigated.
|🟩 HOLD AUTHORIZED
The payment request contains a card hold that is valid for more than 2 days.
|🟥 HOLD EXPIRED
The payment request contains a card hold that has expired.
|🟨 HOLD EXPIRING
The payment request contains a card hold that is expiring within the next 2 days.
The movement of funds has been temporarily paused.
|🟨 PAYMENT FAILED
Attempts by the payor to pay by card have not been successful.
|🟨 REFUND REQUESTED
The member has requested a full or partial refund for the payment request and the refund is being processed.
|🟥 SANCTION CHECK
The flow of funds has been paused while a passenger is undergoing a check for potential sanctions.