An accurate pricing profile is a profile that reflects your estimated/total cost per trip and is based on two main features. First thing is an updated schedule. Even better if you already use a scheduling system that is integrated with Avinode. If you don’t, it is important that you update your schedule manually with each confirmed trip. The second and mandatory thing you need to do is to create and connect your aircraft to a Pricing profile. It’s important that the Pricing Profiles are as accurate as possible to calculate the correct price for the trip. This is done by creating a few different line items based on your preferences, some of which are mandatory:

• Revenue fee: this is your hourly cost per leg with passengers

• Ferry fee: this is your positioning cost

• Domestic and international overnight: this is the cost of keeping your aircraft away from your home base overnight

• Landing fees: if not the most import fee to have in your pricing profile.

• Passenger landing and arrival fee: combined with landing fees for specific airports will add a lot more accuracy to your pricing.

• Fuel stop: each fuel stop has a cost to it and this line item will kick in only when/if you stop for fuel

• Parking fees: same as overnight fees, you need to add a cost if you park your aircraft away from home base on round trips.

• Minimum daily fee: important to have as they will be added if the average cost per trip is less that your minimum cost.

Line items differ from operator to operator, and aircraft to aircraft so feel free to be creative here. You can build a lot of line items to add fees as catering, start-up fees, trip fees, short leg fees or too long positioning leg fees.

The more these Pricing Profiles reflect the price you actually quote for a trip, the more accurate and streamlined will your workflow be. We often hear “less is more”, but in this case, we recommend more. Imagine the day where you can just accept a request without recalculating the cost of the trip because you already know the price is correct? That day can be sometime this week.

ⓘ We have stopped sending invoices, credit memos and receipts by email. You will find all your invoices under the "Billing" tab inside our applications.

When you read emails, use social networking sites or just browse the internet, you should be aware of scams that try to steal your personal information (identity theft) or yours or you company's money. Many of these scams are known as "phishing scams" because they "fish" for your information.

Cybercriminals use social engineering to convince you to install malicious software on your computer or to hand over your personal information, under false pretenses. They can do this in many ways, by emailing, calling you or convincing you to download something off a website. Their aim is to trick you to do something you wouldn't if you knew their real identity, such as installing malicious software on your computer. In our industry, there are lots of emails being sent that claim to be from a well-known company, like Microsoft or Google or an industry specific company like NBAA, IATA, FAA, Eurocontrol and Avinode.

It used to be that phishing attempts were simple to spot, such as the Nigerian prince wanting to transfer you $10m and all you needed to do was to provide him with your bank account. Cybercriminals now run complex scams to deceive you, this is why it is more difficult to tell what is legitimate correspondence and what is not.

Things to look for to indicate that it may be a phishing email:
• Use of a well-known company to get your attention in this case Microsoft.
• The sender or return email address is bogus e.g. "support-noreply@official365limite.notify.com" is not a Microsoft address. Sometimes the Cybercriminal will use a real email address for the return email as they don't care if the emails are returned to the well-known company, if they have already got you to take the action they wanted.
• Bogus links in the email, such as "Update Account Settings". If you hover you mouse cursor over the link you can see where it goes. "Godrinks.se" is not a Microsoft link.
• Email attachments, with instruction in the email to open the attachment to review your order, review details of a UPS parcel waiting for you, or similar action. If you open, you may risk malicious software being installed on your computer.
• Threats with time sensitive urgency. Cybercriminals often use threats to encourage you to act, such as "Provide us your details, so you don't get locked out of your account." or "Pay in 2 hours or your account will be closed."

Report it to you IT Department who can take action to block you receiving these types of emails and help protect you.

For legitimate emails that are sent by Avinode Finance, we add the following information to help you identify it is from us.
• Your company name as we will never refer to you with a general term, such as “Dear customer, client or member#.

Please be aware Cybercriminals are clever and will try and do their best to imitate a company like Avinode. Asking you to pay to a new bank account should be a red flag, and the easiest way to conform is to call Avinode directly to check. Never rely on phone numbers provided in the email, but instead reference the phone numbers on the company’s public website.

For Avinode the phone numbers to use are:
• Americas: +1-888-972 80 40
• EMEAA: +46-31-751 00 00

The most important thing is to be alert and if you have any suspicion contact your IT Department or Avinode to check that it is a legitimate email.

Your first step is to report it to your IT team. They are your defense. After you have done this please forward to Avinode so that we are aware of what the Cybercriminals are trying to do.

Unfortunately, no. These emails only appear coming from Avinode, but they are not being sent by us or through our servers so we cannot stop them.

We are, however, constantly reviewing the security of our products to protect our members. We are currently working to introduce a “My Invoices” section to Avinode and Schedaero where you will go to view and download your latest statement. Once we have “My Invoices” we will stop sending invoices by email altogether.

Many larger technology companies provide advice on phishing scams. As an example, you can read Microsoft’s version by searching online for "Microsoft privacy phishing scams".

Search online "reporting phishing or scam emails" in your local country and you will see an up to date list of entities or government bodies to whom you can report phishing attempts.

Please see the instructions below on how to grant access.

1. Click on the profile picture in the top right-hand corner. This will provide a list of options. Next click on the tab, Support access.

2. This will provide a pop-up to confirm and save. We recommend providing access to the team before reaching out.

3. To remove access, please follow steps 1 & 2. The system will give the option to disable support access.

4. New team members will need authorization from the Administrator to grant support access. Please make sure to assign permission- grant and revoke access for Avinode support. Please see article to learn more.