Add a User and Manage User Permissions

This step-by-step article explains how to add a user and adjust user permissions for your Avinode account. 

1. From the Home page, go to the Company →Users. On the right-hand side of the page, a link says “Create new.” Click on this link, and it will take you to a new page where you will add your coworker’s information.

2. Put in the name and contact details for your new co-worker in the corresponding sections under Basic Information and Contact Information. Please note the email needs to have a company domain and the user's name, as we do not allow generic emails e.g. sales@company.com or dispatch@company.com. 

3. Select the User Role from the “Select roles” drop-down menu.

4. Further down that page, you will find the check box Access to. Check the box to grant access to Avinode and any further products you have on our platform.

The security email is your new coworker’s email address and will be used for retrieving the password; therefore, it needs to be unique. 

5. Once this is done, scroll down to the bottom of the page and click save.

6. You will be taken to the Permissions page. On this page, you assign what level of permission your new coworker should have. Tick the box for the right level of permissions depending on which department your coworker is in. 

Click Save at the bottom. This will send a message to the Avinode team that we have a new pending user needing approval. 

Once your Avinode account manager approves, the new user will receive a system-generated email with a link to follow and instructions on how to complete the setup. The user will apply their credentials, which will be confidential to anyone but the user herself.