Company

This step by step article breaks how you can update your company information. It is important to keep this up to date as this information will be displayed anywhere in Avinode where your company name is clickable, such as in the search result if you are an operator, or on the requests you have sent to operators if you are a broker. 

1. Go to Company→Company

2. Click on the edit button on the upper right-hand corner of the page. 

3. This is also the section where you can update your Company Logo, Company tag line/description, Year Established and add your LinkedIn, Twitter and Facebook URL. Fill out all information under Contact Information and Marketing and click save.

4. If you want to update your company address, scroll all the way down on the Company→Company page where you'll reach the "Office" section and click the edit button.

In this quick "how-to", you will be shown how to update your companies office address. Please note that in order to update your postal address you need to be an administrator in your company account.

1. Go to the Company→Company. You will be taken to the page where we have all the contact information for your business.

2. Scroll down to the bottom of the page to find the office or offices we have for your account. In the bottom of the grey box you please select the "Edit" button. 

3. You will then end up on the page where you are able to update your General Information, Address and Contact information for this Office.

4. Once filled out, scroll down to the bottom right hand side of the page and click "Save". You are all set!

This article will show you how to update your notification email address on your account. Please note you need to be an administrator in your company to make this change.

1. Go to the Company→Company. You will be taken to the page where we have all the contact information for your aircraft.

2. Scroll down to the bottom of the page to find the office or offices we have for your account and to which your aircraft are connected to. In the bottom of the grey box you will find the edit button. You will then end up on the page to update your notification email addresses.

3. In the section called Notification information you will be able to edit the address. To add more than one notification email address separate them with a semicolon. Click save to successfully update this information.

To set up the Company mail server integration:

1. The user needs to go to the Company Settings→Integrations page.

2. Under Company Servers, the user must click Add.

 

3. On the Add new mail server window, the mail server information must be entered.

 

The following information is required and will most likely be retrieved from your IT person or the company that handles your email account(s).

Domain: This is the Company domain Examples: avinode.com, schedaero.com

 

Hostname: This is your actual outgoing email host server address or server name Examples: smtp.office365.com

 

Port: The port that the above Hostname uses (this may not need to be populated) If you are using SSL, you will need a port #

 

SSL: Do you use SSL? Yes or No

 

Username: This is the username of the main (or Admin) account. This account MUST have permission to send messages from all users for this domain or at least for all users that you plan for SchedAero to 'send as'

 

Password: This is the password for the main (or Admin) user above

 

Alert email: This is the email address that will receive failure alerts and such when sending 'as you' doesn't function correctly

This would usually be an administrator, or your IT, or a mailbox that is always monitored

Note: this doesn't have to be related to any of the email addresses above, but it's OK to use them for any error emails that may occur.

 

Once you’ve entered the information above into our email integration settings this change will become immediate.

Below is a quick how-to or how to add your IS-BAO rating to your company settings.

1. Go to the Company→ Company, then select Edit.

2. On the middle of the page you will find a fillable section called IS-BAO registration ID. Here you will apply your  IS-BAO registration ID. This is a 2-4 digit number assigned to you as the operator (not the IS-BAO certificate number).

3. After entering, click on Save in the lower right hand corner and you will be all set.

NOTE: Should you have trouble finding your registration ID, contact IS-BAO for assistance.
Once the correct number is applied the integration starts and your IS-BAO rating will become imported with the next batch. This will be reflected on your fleet within 24 hours.

Using Jet Cards

Once the setup is complete, it's time to use the Jet Card for quoting and scheduling. The quote will show the Jet Card icon for the customer with a Jet Card and will show when hovering over the Jet Card icon.

 

 

Note: The system will not deduct any hours from the Jet Card when quoting.

 

Once the trip is scheduled, the system will give the user an option to charge the trip to the Jet Card balance. The Jet Card deduction is not automatic.

 

To charge the Jet Card balance, select the invoice tab and Charge to field.

This will show the total charge being deducted and the balance after.

 

 

Common questions:

 

Q: Does the system have a report to show all balances and customer activity?

A: Yes, we have a standard report that can be pulled under Company->Reports->Jet Card to show all customers and balances. Please see the example below:

 

Q: Does the system allow me to create an invoice with the Jet Card balance.

A: This is not something we support today. We have the option to create an invoice for a trip and the user can add a Payment. The user will need to convert hours into dollars if they want to use an invoice. Please see example below.

 

Q: Will I receive a notification for customers with expired or low balances?

A: No, this will need to be monitored in the system under the Jet Card page.