How to set up your user account

Step 1: Complete your registration

1. Open the registration email and click Complete Registration.

2. If the link has expired (after 96 hours), submit a request to support to receive a new link.

3. The registration link will open a web page where you can set up your user account.

Step 2: Set your credentials

1. On the registration page, enter your Security email (the personal email used for password‑reset emails; it is not used for Avinode requests).

2. Choose a Login (your username). Each login must be unique, so if your preferred login is taken you will need to choose another.

3. Create a Password of at least 8 characters; passwords are case‑sensitive. Type it twice to confirm.

4. Click Save to finish creating your user account.

Step 3: Verify your phone number

1. After creating your account, you’ll be prompted to set up 2FA.

2. Enter your mobile phone number.

3. Click Send Code.

4. Enter the verification code you receive via SMS to confirm your number.

Note: If you already have a verified number (for example, if you’re a Passkey user), you can skip this step.

Step 4: Choose your preferred 2FA method

Avinode supports several two‑factor methods:

• Authenticator app (e.g. Google Authenticator or similar): Use your mobile phone to scan the QR code on your computer.

• SMS codes: Choose SMS to receive a one‑time six‑digit code via text message.

• Auth0 Guardian app: Install the Auth0 Guardian app and scan the displayed code.

Select the option that best suits you and follow the on‑screen instructions.

Step 5: Finish setting up your chosen method

• Authenticator app:

  1. Open your preferred authenticator app or download Google Authenticator.

  2. Scan the QR code displayed on your computer.

  3. Enter the six‑digit code generated by the app to confirm setup.

  4. If you are setting 2FA up from your phone, click Trouble Scanning? to get a code to paste into the app.

     

• SMS:

  1. You’ll receive a text message with a six‑digit security code.

  2. Enter the code to complete setup.

  3. Tip: If you do not have mobile service, SMS codes will not work; choose another method.

• Auth0 Guardian app:

  1. Install the Auth0 Guardian app on your iOS or Android device.

  2. Scan the code shown on your computer.

  3. Enter the six‑digit code generated by the app to confirm setup.

  4. If you set up from your phone, you can click Copy as Code to copy the setup code.

Tip: If your code doesn’t work, make sure you enter it before it expires, verify that you’re using the correct app, and check that the time on your device is correct.

Step 6: Complete setup

Once your 2FA method is verified, two‑factor authentication will be active for your account. From now on, you will enter your login and password and then use your chosen method to confirm your identity whenever you sign in to Avinode.

FAQs

• What if my registration link is expired or missing?
  Registration links are valid for 96 hours. If yours has expired or you cannot find it, submit a request to support@avinode.com for a new link.

• Why do I need a security email?
  Your security email is the personal email address Avinode uses for password reset messages; it is not used for marketplace requests. Make sure to set an address you will always have access to.

• What if my preferred login name is taken?
  Usernames (login) must be unique. If your first choice is unavailable, pick another variation.

• What if my 2FA code doesn’t work?
  Codes expire quickly—enter them promptly and ensure your device clock is correct. Check that you are using the correct account within your authenticator app. For SMS codes, ensure you have mobile service.

• Can I change my 2FA method later?
  Yes. Go to Account Settings → Security to manage your two‑factor authentication options.

Still need help?

If you run into issues setting up your account or 2FA, please submit a request through the Help Centre. Provide details such as which step you were on and any error messages you received. Our support team will assist you.