How to Update your Avinode Login

browse

Introduction

As part of our ongoing security improvements and account standardisation, Avinode Group is aligning all user accounts with our Single Sign-On (SSO) authentication requirements.
To ensure uninterrupted access, all users must update their Avinode login to match the email address used with their organisation’s Identity Provider (IdP).

This guide explains how to update your Avinode login to comply with SSO standards.

Why This Change Is Needed

Previously, users could log in to Avinode using various username formats such as:

Custom usernames (e.g. my_Avin0deLog1n, MyAvinodeLogin, my Avinode login)
Personal or non-corporate emails (e.g. username@any-email-domain.com)
Company email variations (e.g. firstname.lastname@mycompanydomain.com, flastname@companydomain.com)

To ensure secure, centralised access through SSO, your Avinode login must now match your corporate email address as registered with your IdP (for example, Azure AD, Okta, or Google Workspace).

Accepted formats:

firstname.lastname@mycompanydomain.com
firstlast@mycompanydomain.com
flast@mycompanydomain.com

Step 1: Open Your Profile

Click your user avatar in the top-right corner of the Avinode interface and select My Profile from the dropdown menu.

Step 2: Access the Security Settings

In your profile, navigate to the Sign-in & Security tab.

Under Sign-in, change your current username/login to match your account email address – which should be the same one you use for SSO authentication with your organisation’s IdP.

Example:
sample.user@mydomain.com

Step 4: Save Your Changes

Click Save to confirm the update.

Your Avinode login will now reflect your SSO-compatible email address.
From now on, use this email address when logging into Avinode.

Logging In with SSO

Once your login is updated:

Go to the Avinode login page.
Enter your corporate SSO email address.
Proceed through your organisation’s standard authentication flow (via your IdP).