This step-by-step article will show you how to successfully set up and manage Passkeys, which enhances transaction protection and safeguards sensitive information from unauthorized access. Once set up, you can use the Passkey to continue with the Instant Payment flow.
Your company administrator, as well as our support staff, can help you with resetting the Passkey if you need it.
Setting Up Passkeys
1. You will be prompted to set up the Passkey when you log in. Click on Set up Passkey.
2. Enter your phone number in case you lose your passkey if our team needs to reach you. Select whether you prefer to verify your identity through SMS or a call. Click on Send Verification Code to receive the code to your phone, and enter it into the corresponding field. Click on Save and Continue.
3. Here, you will select where to store your Passkey.
Please note that this might look different than the image below because it is dependent on the type of operating system you are using (i.e., IOS or Windows). You will be prompted to verify your selection depending on the operating system you are using and where you select to store the Passkey.
4. Enter a unique name for this Passkey. This is especially helpful if you plan on having multiple Passkeys in the future because it will help you differentiate between them. Click Save.
5. This will prompt a notification, letting you know the Passkey was successfully created. Click Continue.
6. The system will lead you back to the Paynode landing page, where you can verify Instant Payments using the Passkey you set up. When you click Pay for any Outgoing Payments, a box will pop up on the screen asking you to confirm the payment using the Passkey.
You will be asked to verify your login credentials to use the Passkey. The image below displays how this would look on a Mac if the Passkey is stored in iCloud, but this step can look different depending on the operating system you use and where you decide to store the Passkey.
7. Utilizing the Passkey will allow instant Payments to be processed, providing a safe and secure way to process Instant Payments moving forward.
Managing and Setting Up Additional Passkeys on Your Account
If you need to set up an additional Passkey for your account on a separate device, you can always add one by following the steps above and approving the new Passkey with your existing one.
If you have lost your original Passkey and need to set it up on another device, your Company Administrator must help you activate it. However, you will need to register for a new Passkey yourself.
You can easily access the User page via this link here if you are the company admin.
1. Navigate to My Profile in the upper right-hand corner.
2. Click on Sign-in & Security.
3. Click on Register Passkey. This will lead them through steps 1-5 above for setting up their passkey.
4. After creating their Passkey, the Company Admin can manage and activate a user’s passkey. First, they will go to Company → Users and select to edit the user who needs help.
5. In the user’s Personal Info tab, there is a Passkeys section where the Company Admin can go in and activate Passkeys for the user on different devices. Click on Activate for the corresponding passkey that needs to be activated.
6. The Company Admin must verify the user’s identity with the security phone number listed and click Yes to confirm.
7. Next, the Company Admin will verify this with their own Passkey in whatever way they have stored it, which will finish activating the user’s Passkey. The user should be all set!
Passkey Troubleshooting
Unknown Device State - Failed to Create Passkey
If you happen to receive this error, we suggest you try to create the Passkey again and select a different method to store it. Please note that selecting ‘Security Key’ as a method requires a separate device, such as a USB, for the Passkey to be stored on.
If you are still having problems, please reach out to our Support staff and submit your request here.
Not Receiving Any Choices for Where to Store Passkey (Windows Users Only)
To fix this issue, we suggest you enable Windows Hello by following the instructions below:
1. Click the Windows icon in the taskbar.
2. Click on your username.
3. Click Change Account Settings.
4. Click Sign-in Options.
5. Click Windows Hello PIN.
6. Click Add.
7. Enter your password.
8. Select a PIN and enter it.
9. Confirm the PIN.
10. Click OK.
You are all set! Now, you should be able to register a Passkey in Avinode. If you are still having problems, we can arrange for a member of our technical team to troubleshoot with you on a call. Please submit your request to our Support staff here.
I have added a Passkey on my iPhone and now I can no longer login with any of my Apple devices
When you add Passkeys on your iPhone, they will replace any Passkey that you already have in your iCloud keychain created for Avinode. Unfortunately, this will prevent you from using your already activated Passkey. To fix this, you should reach out to your company administrator and ask them to activate your new Passkey. If you are the administrator, Avinode support can help you out here.
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