General FAQ

Your Aircraft Marketing Slots page shows what you subscribe to with Avinode and how you're using it, all in one place, under Billing. 

This article explains what a marketing slot is, and how to think about it. The short version: you buy slots by aircraft category, not by individual tail numbers, which gives you flexibility.

What's an aircraft marketing slot?

A marketing slot is a spot for an aircraft to be active in the Avinode Marketplace within a specific aircraft category, such as Heavy Jet, Super Midsize, or Ultra Long Range.

Think of a slot as a seat. If you have five Heavy Jet slots, up to five of your Heavy Jet aircraft can be active in the Marketplace at the same time. Add a sixth Heavy Jet aircraft, and you'd need a sixth slot for it to become active.

The key thing: a slot belongs to a category, not to a particular aircraft.

Think in categories, not tails

This is the part that causes confusion, so it's important to state it clearly:

You're not paying for specific tail numbers. You're paying for capacity in each category. That means you can swap aircraft in and out of a category as your fleet changes: retire one Heavy Jet, add another, and what you pay stays the same, as long as you don't go over your slot count in that category.

So the question to ask isn't "is this exact aircraft covered?" It's "how many slots do I have in this category, and how many am I using?"

Where to find it

Go to Billing → Aircraft Marketing Slots. You'll see:

• Your current subscription — how many slots you have in each category, and what they cost.
• What's active — which of your aircraft are filling those slots right now.
• Open slots — capacity you're paying for that isn't being used yet.

You can also export the breakdown if you'd like to work with it outside Avinode.

How to read your slots

For each category, you'll see how many slots are filled and how many are open.

• Filled — an aircraft is active in that slot and visible to all Avinode members in the Marketplace.
• Open — you're paying for capacity in that category, but no aircraft is using it yet. If you'd like to put another eligible aircraft to work, or the numbers look off, get in touch and we'll help.

How an aircraft becomes active

An aircraft moves into a marketing slot in three steps:

1. It's on your certificate. The aircraft is listed on your AOC (for US Part 135 operators, your D085).
2. It has an Avinode profile. The aircraft is set up in Avinode and ready to list.
3. It's active in a slot. The aircraft is live in the Marketplace, filling one slot in its category.

Your Aircraft Marketing Slots page shows you where each aircraft sits along that path, handy for spotting aircraft that are ready to go but not yet active.

Common questions

Do my slots match my invoice? Yes, your subscription here reflects what you're billed for. If anything looks different, let us know, and we'll help you sort it.

One of my aircraft isn't showing as active — why? It's usually one of the three steps above: it may not have an Avinode profile yet, or there's no open slot in its category. Your page will show you which.

I have open slots I'm not using. What should I do? Contact your account manager or support@avinode.com, and we can activate another eligible aircraft in that category, or adjust your subscription if you'd prefer.

Want to make a change?

Changes are handled by our team, not self-serve, so whether you want to activate or remove an aircraft, or adjust your slots, just reach out and we'll take care of it.

• To activate or remove an aircraft in a slot, contact your account manager or support@avinode.com 
• To change how many slots you have in a category, add more, or adjust, get in touch with your account manager.

Introduction

Avinode uses Stripe to process invoice payments securely for US-based members. This guide walks you through paying an open invoice, saving a payment method for future use, and managing your billing details. Supported payment methods include credit and debit cards, as well as ACH bank debit where available. If you are not a US-based member, please contact your account manager for payment options.

Before You Begin

To pay an invoice on Avinode, you will need:

• An active Avinode account with at least one open invoice
• A valid credit or debit card, or your bank account details for ACH bank debit
• The Account Admin or Billing permission on your account

Note: Only users with the appropriate permissions can access the Billing tab. If you do not see it, ask your Account Admin to grant you access. See Add a User and Manage User Permissions for guidance.

Step 1: Navigate to the Billing Tab

Log in to your Avinode or Schedaero account and click "Billing" in the main navigation menu. This is where all of your open and historical invoices are listed. If you are unsure where to find your invoice, refer to How to Download Your Membership Invoice before continuing.

Step 2: Complete Payment in Stripe

In the Stripe checkout window, enter your credit or debit card details, or choose ACH bank debit. Review the payment amount, then click "Pay" to confirm. Once Stripe approves the transaction, you will see an on-screen confirmation.

Step 3: Save a Payment Method

During checkout, you can toggle "Save this payment method" to store your card or bank account for future invoices. Saved methods are securely tokenized by Stripe — Avinode never stores your full card number or bank account details. By saving a method, you authorize Avinode to automatically charge that method for future invoices.

Note: We recommend keeping at least one valid payment method on file to avoid any interruption to your service. If you switch from card to ACH bank debit (or vice versa), simply save the new method and remove the old one.

Step 4: Manage or Remove a Saved Payment Method

To view, update, or remove a saved payment method, click "Pay" on any open invoice in the Billing page. This will open the Stripe checkout where you can manage your saved methods. You can only update or remove a saved method while you have at least one open invoice available.

Receipts and Processing Times

Stripe generates a receipt automatically once your payment is confirmed, and it is recorded against your invoice in Avinode's system. Your invoice status on the Billing page updates once the Avinode finance team confirms the payment — please allow the following timeframes:

• Credit or debit card: 1–2 business days
• ACH bank debit: 5–7 business days after bank account verification

Note: If eligible credits are applied to your account, they will be deducted from your invoice balance automatically before your remaining amount is charged.

Troubleshooting / FAQs

How do I pay multiple invoices? Payments are made per invoice via the Billing page. Repeat the payment steps for each open invoice you want to pay.

How do I add a new payment method? Start a payment on any open invoice. In the Stripe checkout, select "Add a new method" and optionally save it for future use.

Why is my credit card being declined? For larger invoices, your card may not be accepted. In this case, ACH bank debit is recommended as an alternative payment method. Contact us.accounting@avinode.com if you need further assistance.

Additional Resources

• How to Download Your Membership Invoice — Find and download your invoices before paying
• Add a User and Manage User Permissions — Grant a team member access to the Billing tab
• For billing questions or payment issues, contact: us.accounting@avinode.com

Overview
 

At Avinode Group, we are committed to protecting customer data and maintaining reliable, secure services across all our products. Our security and privacy practices are designed to meet the highest industry standards and continually evolve as new risks and technologies emerge.
 

Key practices

• Data protection: All data is encrypted in transit (TLS) and at rest across databases and services.
• Access and authentication: Features such as 2FA and Single Sign-On (SSO) help strengthen account security and simplify access management. 
• Monitoring and vulnerability management: Continuous monitoring and regular remediation ensure that potential vulnerabilities are promptly addressed.
• Business continuity: Regular backups and tested recovery procedures support system resilience and availability.

Privacy and governance 

Our policies align with recognized industry best practices and regulatory requirements. You can learn more about how we handle personal data in our Privacy Policy.

External security reviews

Avinode Group does not complete external or custom security questionnaires. To learn more about our security measures, please visit our Trust Center. If you can’t find any information, our team will be happy to provide clarification.

Legal and policies

For terms, data handling practices, and privacy information, review our Legal Hub.

Audit Reports

As part of our ongoing commitment to trust and transparency, existing members of the Avinode Group may request a copy of our current Payment Card Industry (PCI) compliance status and Service Organization Control (SOC) 2 audit report. To receive this information, please email privacy@avinodegroup.com, and we will be happy to assist you.