How to Pay Your Invoices (Avinode Inc & Schedaero Inc)

Introduction

Avinode uses Stripe to process invoice payments securely for US-based members. This guide walks you through paying an open invoice, saving a payment method for future use, and managing your billing details. Supported payment methods include credit and debit cards, as well as ACH bank debit where available. If you are not a US-based member, please contact your account manager for payment options.

Before You Begin

To pay an invoice on Avinode, you will need:

• An active Avinode account with at least one open invoice
• A valid credit or debit card, or your bank account details for ACH bank debit
• The Account Admin or Billing permission on your account

Note: Only users with the appropriate permissions can access the Billing tab. If you do not see it, ask your Account Admin to grant you access. See Add a User and Manage User Permissions for guidance.

Step 1: Navigate to the Billing Tab

Log in to your Avinode or Schedaero account and click "Billing" in the main navigation menu. This is where all of your open and historical invoices are listed. If you are unsure where to find your invoice, refer to How to Download Your Membership Invoice before continuing.

Step 3: Complete Payment in Stripe

In the Stripe checkout window, enter your credit or debit card details, or choose ACH bank debit. Review the payment amount, then click "Pay" to confirm. Once Stripe approves the transaction, you will see an on-screen confirmation.

Step 4: Save a Payment Method

During checkout, you can toggle "Save this payment method" to store your card or bank account for future invoices. Saved methods are securely tokenized by Stripe — Avinode never stores your full card number or bank account details. By saving a method, you authorize Avinode to automatically charge that method for future invoices.

Note: We recommend keeping at least one valid payment method on file to avoid any interruption to your service. If you switch from card to ACH bank debit (or vice versa), simply save the new method and remove the old one.

Step 5: Manage or Remove a Saved Payment Method

To view, update, or remove a saved payment method, click "Pay" on any open invoice in the Billing page. This will open the Stripe checkout where you can manage your saved methods. You can only update or remove a saved method while you have at least one open invoice available.

If you have no open invoices, you cannot remove a saved payment method yourself. Instead, contact the Avinode finance team:

• Email: us.accounting@avinode.com
• Subject line: Remove Payment Method on File
• Include: Your company name, your Avinode account ID, and a confirmation that you want your saved payment methods removed

Note: Do not send any card or bank account details (Payment Card Industry [PCI] information) via email. All saved payment methods associated with your account will be removed upon request.

Receipts and Processing Times

Stripe generates a receipt automatically once your payment is confirmed, and it is recorded against your invoice in Avinode's system. Your invoice status on the Billing page updates once the Avinode finance team confirms the payment — please allow the following timeframes:

• Credit or debit card: 1–2 business days
• ACH bank debit: 5–7 business days after bank account verification

Note: If eligible credits are applied to your account, they will be deducted from your invoice balance automatically before your remaining amount is charged.

Troubleshooting / FAQs

How do I pay multiple invoices? Payments are made per invoice via the Billing page. Repeat the payment steps for each open invoice you want to pay.

How do I add a new payment method? Start a payment on any open invoice. In the Stripe checkout, select "Add a new method" and optionally save it for future use.

How do I remove a saved payment method? If you have an open invoice, you can manage this in the Stripe billing portal (linked in your invoice email). If you have no open invoices, email us.accounting@avinode.com with your company name and Avinode account ID to request removal. Do not send PCI-related information via email.

Why is my credit card being declined? For larger invoices, your card may not be accepted. In this case, ACH bank debit is recommended as an alternative payment method. Contact us.accounting@avinode.com if you need further assistance.

Additional Resources

• How to Download Your Membership Invoice — Find and download your invoices before paying
• Add a User and Manage User Permissions — Grant a team member access to the Billing tab
• For billing questions or payment issues, contact: us.accounting@avinode.com