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Avinode Marketplace Operations

  • How to send and sign contracts in Avinode

    Overview

    You can send and sign contracts directly in Avinode. Operators respond to a trip request with a contract, and brokers review and sign it without leaving the platform. Signing happens through Dropbox Sign, and both parties can view the signed contract afterwards. This guide shows you how to set up your contract documents, send a contract, and sign it.

    Before you start

    • Operators: You need access to the Trips.
    • Brokers: You need the “Search” permission.
    • Prerequisite: The trip request must be accepted before you can create a contract.
    • Time to complete: Sending a contract usually takes a few minutes.

    How to send and sign

    Step 1: Create A Contract (Operator)

    1. You can find your trips on your homepage, the trips are located to the left in the Trips List 


       

    2. Open the trip request you’ve accepted, the trips is tagged as Accepted.

    3. Scroll to the “Quotes and Requests” section and click the aircraft you'd like to offer to the client. Click “Documents included for signing”.
      quotes and requests.png

      documents included for signing.png
    4. Add your cancellation policy, terms and conditions (T&Cs), and payment instructions. Payment instructions are optional.
      • If you need to add new documents, click "Managed Document Templates" and you'll be directed to the "Managed charter sales documents"
         
      • Close the tab and go back to your trip to find your newly added documents
    5. Click “Preview Contract” to see the contract before you send it to your customer.
    6. Add an optional message under “Response Message”.
    7. Click “Send Response”.

    Step 2: Review and sign the contract (Brokers)

    1. When an operator sends a contract, You'll see a Contract Awaiting Your Signature card on Home.




       
    2. Click the Trip > Review & sign contract. 
    3. You'll see the Operators price as well as the attached documents.
    4. Click “Review and Sign”. Dropbox Sign opens.
    5. Click “Click to Sign”, add your signature, click “Continue”, and confirm that you agree.
    6. Wait while the signature processes. Once complete, both parties can see the signed contract.

     

    Step 3: View, Download, or deactivate a contract

    OPERATOR:

    • On the Homeview you'll see Contracts Overview
    • You'll see the published contracts awaiting sign, Click View All Contracts to see all contracts.

    • If you want to see the signed contracts, you can scroll the list or filter on Signed under Contract Status.

    • Click the trip you'd like to review
    • In the section Messages, you'll see Signed Contract

    • Click to see the message and “View Signed Contract”.

    • Download a copy: In the signed contract section, click “View & Download”. This will open up a PDF that you save on your computer.
       

    Troubleshooting

    If you cannot find a contract or encounter an error:

    • Check the trip status. Contracts are only available after an RFQ is accepted.

    • Check Home and Trip Buying. Brokers will always see contracts in one of these places.

    • If the issue persists, submit a request through our Help Centre. Provide the trip ID, what you were trying to do, what you expected to happen, and any error messages or screenshots (including your browser/app and device).

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