Avinode Group Subscription Bill - FAQ

This article provides answers to some of the most common questions regarding your Avinode Group subscription/membership bill. 

Where can I find my bill?

- A user with the "Billing"-permission on their user account, can access their bill by going to Company -> Billing.

You can download your bill as a pdf-file, see your outstanding amount and the due date. For security purposes, we cannot send the bill to you through e-mail. 

Why can't I and/or my team member see our Avinode subscription bill?

- To access your company's bill, you need to have the "Billing"-permission on your user account's settings. An admin user from your company can assign the permission by going to Users -> Edit user -> Permissions -> tick the box for "Billing" and click save at the bottom of the page. We also have an article on adding a user and permissions here.

How do I pay with a credit card?

- For US members: Please make sure you have entered your card details through our secure link here to have a card on file https://avinode.com/creditcard/

- For members in the EMEAA-region: Please reach out to us at accounting@billing.avinode.com, and we’ll be happy to assist you with the payment process.

I have had a card on file for my bill, but it expired. Can I update it?

- Yes, please update your card details through our secure link here https://avinode.com/creditcard/

All card details must be entered electronically for security purposes. If you have an outstanding bill and have recently updated your card on file, please reach out to us.accounting@billing.avinode.com and we can retry the card charge. 

My bill is overdue and it says my membership will expire. I have paid my bill now, can you remove the suspension notice?

- As soon as we have registered your payment, we will lift the suspension notice from your account. To speed up this process, you can send a proof-of-payment (POP) to support@avinode.com and we can help you check if the payment has been processed. 

Something is incorrect on my bill. Who do I contact?

- If you notice any errors on your bill, please reach out directly to your assigned Account Manager. If you are unsure who your Account Manager is, you can go to your home page in Avinode and you will see their name and contact information on the right hand side.