Subscription Invoice

This article provides answers to some of the most common questions regarding your Avinode Group subscription/membership invoice. 

Where can I find my invoice?

You can download your invoice at any time from your Avinode or Schedaero account. 

Just go to Company → Billing to see a full list of your invoices. From there, you can open and download what you need

You can download your bill as a PDF file, see your outstanding amount, and the due date. For security purposes, we cannot send the invoice to you via email. 

Why can't I and/or my team member see our subscription invoice?

If you don’t see the Billing tab, you’ll need Administrator or Finance permissions. Please contact your system administrator to request access.

How do I pay with a credit card?

For US members: Please reach out to us at US.Accounting@avinode.com, and we’ll be happy to assist you with the payment process.

For members in the EMEAA region: Please reach out to us at accounting@billing.avinode.com, and we’ll be happy to assist you with the payment process.

My invoice is overdue and it says my membership will expire. I have paid now, can you remove the suspension notice?

As soon as we have registered your payment, we will lift the suspension notice from your account. To speed up this process, you can send a proof-of-payment (POP) to support@avinode.com and we can help you check if the payment has been processed. 

Something is incorrect on my invoice. Who do I contact?

If you notice any errors on your invoice, please reach out directly to your assigned Account Manager. If you are unsure who your Account Manager is, you can go to your home page, and you will see their name and contact information on the right-hand side.