What is the Best Method to Contact Avinode Group for Help?

Please see the options below for the best methods when trying to reach the Avinode team. 

 Do you have a general support issue?  Please email support@avinode.com 

A few Examples:

• How do I achieve X with Avinode 
• Where can I update X with Avinode 
• Does the system support x when using Avinode? 
• Login support issues 
• Aircraft schedule issues 

Do you have a technical issue? Please email techsupport@avinode.com

A few examples: 

• A common feature all of sudden stops working 
• You see an error message when trying to do something in the system 
• You are unable to do basic tasks in the software

Do you need help making changes to your account?  The best method for account changes is to contact your account manager.  Please view article here to learn how to view your Account Manager.  Alternatively, we have a general inbox for the Account Manager team.  Please email Us.sales@avinode.com for US, Canada, and LATAM accounts or EU.sales@avinode.com for EU accounts in the EU, Asia, Africa, and Australia.  

A few examples: 

• Adding or removing aircraft 
• Adding or removing users 
• Upgrading your membership 
• Adding a new certificate 
• Questions about your recent invoice 
• Questions about our API/ integration process 

Do you need helping with Billing?  Please email us.accounting@avinode.com for US, Canada, and LATAM accounts or accounts for EU, Asia, Africa, and Australia email accounts@avinode.com. 

A few examples:

• My account has a suspension notice 
• How do I update my credit card 
• How do you make a payment