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What is a refund?
A refund allows you to send an amount charged on a credit card back to the original form of payment. You can refund the full amount or a partial amount.
You can issue multiple refunds, up to the original amount charged on the card.
Best practice tip:
- ALWAYS refund money back to the original form of payment. If a payment was received via credit card then ONLY refund it back to the same credit card.
- Never provide a refund by sending a wire to a cardholder.
- By returning the funds back to the card, you eliminate any possibility of the cardholder requesting a chargeback for funds you have already returned.
How to request a refund
To issue a refund for an American Express, Visa, or Mastercard charge, click on the Request a Refund button on the Payment Request.
Refund fees
The cost of the refund depends on which type of card was used for the original transaction.
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Fees |
Amex |
Visa / Mastercard |
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Card refunds before receiving payment to your account
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Full Refund |
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Partial Refund |
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Card refunds after receiving payment to your account
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Full Refund |
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Partial Refund |
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Requesting a refund may result in a negative balance that is owed by the Paynode Member.
Refund time frames
- If the funds have not yet been disbursed, the refund will be actioned within one business day.
- If the funds have already been disbursed, Paynode will provide you with wire instructions on where to send the funds. Upon receipt of the funds, the refund will be actioned. The timing of this process can vary but may take up to 7-10 business days.
- Once the refund has been processed, the Payment Request for the original payment will be updated.
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