Adding a User to your Air Ambulance account

This guide will help you set up a user account for a new co-worker in Avinode and give them the adequate permissions for their work. For security purposes, only a company administrator can setup new user accounts. If you are the company admin, follow these steps to get your new co-worker up and running.

1. Go to the Company →Users. On the right hand side on the page, there is a link where it says "Create new". Click on this link and it will take you to a new page where you will add the information of your coworker.

2. Put in the details for your new co-worker in the corresponding sections under Account Details

Access To: Hit the check box to grant access to Avinode and any further product you have with our platform.

Account Email: This email is their personal email address and will be used to log in and retrieve the password.

Trip Manager Assignments: If they will work in Trip Manager, tick the Salesperson box.

3. Add the Contact Email. This will be used to receive notifications of updates on trips in the system and can be a shared team inbox.

4. Once this step is done, then scroll down to the bottom of the page and click save.

5. You will be taken to the Permissions page. On this page you assign what level of permission your new coworker should have. For a repatriation team member who will be working in both Avinode Marketplace and Trip Manager the following permissions will give them access to the main features of the product:

6. Click save on the bottom. This will send a message to the Avinode team that we have a new pending user in need of approval. 

7. Once approved by your Avinode account manager, the new user will receive a system generated email with a link to follow and instructions to complete the setup. The user will apply their own credentials which will be confidential to anyone but the user herself.