Currency Account 2FA Authentication & Password Reset

What is two-factor authentication?

Two-factor authentication (2FA) is an additional security measure designed to ensure that an individual attempting to access their online account is indeed the legitimate user. Apart from the traditional information you must provide, like a username and password (the first factor), you will also be prompted to use something you have such as a smartphone (2nd factor) to confirm your identity.

Why do I need 2FA?
Depending solely on passwords carries inherent risks. With the surge in cybersecurity threats, especially when weak passwords or the reuse of passwords across various online accounts are involved, it significantly simplifies the task for hackers to compromise a user's accounts. Introducing a second factor offers an extra layer of security, furnishing an additional means to confirm a user's identity.

Is 2FA mandatory?
Yes, 2FA is mandatory to protect your security.

Setting up 2FA

I didn’t receive a text message with instructions to download the app
Sometimes poor signal can result in SMS messages being delayed. Please check your reception and try again. On the confirmation screen, you can also check the mobile phone number you entered, just to make 100% sure it is correct. If the number’s correct and your signal is fine, you can always search for the app by typing “Authy” in the App Store (Apple) or Play Store (Android).

I don’t have an Apple or an Android device
Users can download a Desktop app on a Windows or Apple computer by visiting: https://authy.com/download/. We are exploring introducing SMS verification in the future if we see enough demand from clients.

Can I use another authenticator app like Google Authenticator instead?
Not at this time, we believe Authy is the best app for the job. But this is something we’ll be monitoring demand for with a view to introducing it in the future.

Logging in with 2FA

How often will I be asked to verify my identity?
Every time you log into Currency Accounts from a device you haven’t used before, you will be asked to verify yourself using the Authy app. If you have ticked the “Remember this device for 15 days” option on the 2-step login page, we won’t ask you to verify on subsequent attempts over the next 15 days. After this time has lapsed, you will need to verify yourself using the 2-step login again.

I have a 2FA set-up but wasn’t prompted for it when I logged in
Usually, this is because you will have selected the “Remember this device for 15 days” functionality on a previous log-in attempt. If you still think there may be issues with your 2FA, please contact us at support@paynode.com.

I don’t have my phone with me
You need to have access to a device registered to receive your 2-factor authentication prompts in order to keep your account secure. The best thing to do is to enable Authy Multi-Device which allows multiple trusted devices to use the same Authy account. This will also help if you ever lose access to one of your devices. As a reminder, you should always make sure you are using the latest software version on all devices for maximum security. If you can’t access any of your devices and urgently need to access your account, please email our support team.

I’ve lost my phone or have a new phone number
There are a number of options, the easiest being if you already have more than one device registered.

• If you have access to another registered device you can use it to manage your devices, including changing your phone number.
• If you have access to a new phone with the same number then you can restore your Authy account on your new phone by downloading the app.
• If you have a new phone number and don’t have another registered device, you can request to change your phone number.

Other problems using Authy.
For any other issues with Authy, contact us here.

Password Reset for my Currency Accounts

If you're encountering difficulties with authentication on Currencycloud Direct, please take note of the following:

1. Multiple Accounts: Keep in mind that if you have multiple accounts, each one comes with its own distinct login credentials.

2. Case Sensitivity: Passwords and responses to security questions are case-sensitive, so ensure that you input them accurately.

3. You can request a password reset by clicking on the “Forgot Password” link available on the login page. This enables you to reset your password via an automated email service.

If this does not solve your issue and still need help then please contact our support team by emailing support@paynode.com.