How Do I Report an Issue?

Gather information

• What is the expected behavior that is not occurring?
• Where are you experiencing the issue? 
  • Mobile application?
  • Web application?
  • Both?
• Who else is experiencing this issue?
  • One user
  • Multiple users within your department
• What steps have you taken to lead up to the issue?
• What error messages are you seeing?

Reporting the issue

• Support Form (Preferred) 
  1. Go to https://help.avinodegroup.com/hc/en-us/requests/new
  2. Select "Get Technical Support"
  3. Complete the form
  4. Enter the answers to the questions above within the description field
  5. Click Submit
• Email
  1. Identify the product you are having issues with
     • Avinode Marketplace 
       • support@avinode.com
     • Paynode
       • support@paynode.com
     • Schedaero
       • support@schedaero.com
  2. Submit your answer to the questions above to the respective email address