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Gather information
- What is the expected behavior that is not occurring?
- Where are you experiencing the issue?
- Mobile application?
- Web application?
- Both?
- Who else is experiencing this issue?
- One user
- Multiple users within your department
- What steps have you taken to lead up to the issue?
- What error messages are you seeing?
Reporting the issue
- Support Form (Preferred)
- Go to https://help.avinodegroup.com/hc/en-us/requests/new
- Select "Get Technical Support"
- Complete the form
- Enter the answers to the questions above within the description field
- Click Submit
- Email
- Identify the product you are having issues with
- Avinode Marketplace
- support@avinode.com
- Paynode
- support@paynode.com
- Schedaero
- Avinode Marketplace
- Submit your answer to the questions above to the respective email address
- Identify the product you are having issues with
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