Forgotten Login/Password

Forgetting the password, we've all been there! So, we have tried to make it a smooth ride to retrieve a new one. It is important to note that Avinode employees do not have access to your credentials. We can therefore not see them and forward them to you. Below will show the two ways to recover your account if you Forgot your login or forgot your password.
For either, start by going to the member login page. Below the field for your credentials, there is a link called "Forgot Login" or "Forgot Password". The following steps will breakdown what you need to do for either scenario.

Forgot Password

1. If you are sure it is your password that is keeping you from logging in, click on the link below the password line - "Forgot Password".

2. You will reach the Password Reset page where you will type either your username in Avinode or the email address which is connected to your account (the security email address). The email will be sent to the security email address connected to the account. Enter your email, check off the "I'm not a robot" box then click "Send".

3. It will take up to 10 minutes to receive the email which will help you proceed logging in. (Please check your spam filter if you didn't receive anything after ten minutes). In the email there is a link you need to follow to create a new password. This link is only valid for one hour. If it has expired, you need to do the process from the start again, asking for a new password.
If changing the password didn't help you and you still cant login to Avinode, you are probably not using the correct user name either. At this stage it is easiest to contact support@avinode.com for further assistance to reset your entire account.

Forgot Login

1. If you are unaware what your login is, the first step would be to contact your company Administrator. They have access to all users and can give you the information straight away. If you can't contact them then select "Forgot Login" on the member login page.

2. You will reach the Login Recovery page where you will type enter your email address which is connected to your account (the security email address). After entering your email, check off the "I'm not a robot" box then click "Send".

3. It will take up to 10 minutes to receive the email which will help you proceed logging in. (Please check your spam filter if you didn't receive anything after ten minutes). In the email there is a link you need to follow to re-login to your account. This link is only valid for one hour. If it has expired, you need to do the process from the start again.

If it has been more than 30 minutes and you still have no email from Avinode, you are probably not using the correct email address. At this stage it is easiest to contact support@avinode.com for further assistance to reset your entire account.