Adding a User to your Account

This guide will help you set up a user account for a new co-worker in Avinode and give them the adequate permissions for their work. For security purposes, only a company administrator can setup new user accounts. If you are the company admin, follow these steps to get your new co-worker up and running.

1. Go to the Company →Users. On the right hand side on the page, there is a link where it says "Create new". Click on this link and it will take you to a new page where you will add the information of your coworker.

2. Put in the name and contact details for your new co-worker in the corresponding sections under Contact Information. Please note the email needs to have a company e-mail domain and the user's name, as we do not allow generic emails e.g. sales@company.com or dispatch@company.com. 

3. Select the User Role from the "select roles" drop down menu.

4. Further down on that page you will find the check box Access to. Hit the check box to grant access to Avinode and any further product you have with our platform.

The Security email is your new coworker's personal email address and will be used for retrieving the password and therefore needs to be unique. 

5. Once this step is done, then scroll down to the bottom of the page and click save.

6. You will be taken to the Permissions page. On this page you assign what level of permission your new coworker should have.

Tick the box for the right level of permissions depending on which department your coworker is in. 

7. Click save on the bottom. This will send a message to the Avinode team that we have a new pending user in need of approval. 

8. Once approved by your Avinode account manager, the new user will receive a system generated email with a link to follow and instructions to complete the setup. The user will apply their own credentials which will be confidential to anyone but the user herself.